UBC Vancouver makes radical changes to undergraduate services
Each new student to be assigned an enrolment specialist and to develop a learning plan.
First-year students entering the University of British Columbia’s Vancouver campus this fall can expect a more personal touch, thanks to changes the university is making to its enrolment procedures. The enrolment changes are among several UBC is implementing in admissions and student-support services for undergraduates.
All new undergraduate students at UBC Vancouver will be assigned to an enrolment services professional, or ESP, who can answer questions and help students resolve problems involving financial planning, eligibility for bursaries and scholarships, emergency funding, registration and a host of other services.
“This represents a radical change for our organization,” said Lisa Collins, associate registrar and project director for the new enrolment-services model. The program, dubbed Names Not Numbers, aims to establish a stronger relationship between the university and its students and will “bring the small campus experience to what is a large campus here at UBC Vancouver,” said Ms. Collins. It will also help alert university officials should a student run into trouble, she added.


